We take your information security and confidentiality very seriously at Island Health.

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your records up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. The NHS require us to submit certain data for public health and management purposes; please see Care.Data for more details. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details and our patient information leaflet. An appointment will be required. In some circumstances (if paper copies are required) a fee may be payable.

If you should require any further information then please do not hesitate to contact the Practice Manager.

Data Protection and Freedom of Information Acts:
The practice is computerized and registered under the Data Protection Act. The practice has also produced & published information in compliance with the Freedom of Information Act. We can supply a hard copy of this information for £1.00. You can make a Freedom of Information Act request by email, using the Contact Form on this site, or by writing to the Practice Manager at the address below.

Confidentiality policy