Feedback and views of people who use are services are a very important part of how we run Island Health.
Friends and Family Test
We use a national NHS measure to keep an eye on our performance. Patients are asked to rate after each appointment whether they would recommend Island Health to a friend or relative needing similar treatment. Our scores are below:
Patient Participation Group
|Month||2016 Percent positive||2017 Percent positive||2018 Percent positive|
We also have a very active Patient Participation Group. We send out email surveys once every one or two months to ask your opinion on aspects of the service we provide. We also have quarterly meetings here at Island Health.
Over the past two years, our PPG have helped us to introduce text messaging, helped develop a new telephone menu, improved customer service in reception, had input into the recruitment of new doctors, helped us alter our opening times and clinic times to better match demand, attended educational events, helped us to change existing policies and procedures, helped to design our new website and much more!
Please do consider signing up! We really do value your feedback and we are keen to hear your opinion.
This year, our focus is on improving telephone access to Island Health, improving your ability to book with the Doctor you want to see and continuing to improve our Reception customer care.