Your feedback

Feedback and views of people who use are services are a very important part of how we run Island Health.

Friends and Family Test

We use a national NHS measure to keep an eye on our performance. Patients are asked to rate after each appointment whether they would recommend Island Health to a friend or relative needing similar treatment. Our scores are below:

Patient Participation Group

Month 2016 Percent positive 2017 Percent positive 2018 Percent positive 2019 Percent Positive
January 84 89 88 90
February 87 88  90 80
March 77 88  87 85
April 79 86 90 92
May 87 89 85 91
June 87 92 87 93
July 87 90 86 89
August 90 89 90 90
September 78 91 92 92
October 86 85 83 90
November 80 85 90 91
December 84 89 92

We also have a Patient Participation Group which was relaunched on 19/09/2019. We will send out email surveys once every two to three months to ask your opinion on aspects of the service we provide. We plan to have quarterly meetings here at Island Health.

In the past, our PPG have helped us to introduce text messaging, helped develop a new telephone menu, improved customer service in reception, had input into the recruitment of new doctors, helped us alter our opening times and clinic times to better match demand, attended educational events, helped us to change existing policies and procedures, helped to design our new website and much more!

If you are interested in joining our Patient Participation Group, please enter your details here. You can see our PPG Terms of Reference.

Please do consider signing up! We really do value your feedback and we are keen to hear your opinion.

This year, our focus is on improving telephone access to Island Health, improving your ability to book with the Doctor you want to see and continuing to improve our Reception customer care.

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How does the service work?

  • 1. Complete a simple form about your problem or request
  • 2. Your GPs decide on the best treatment for you
  • 3. We call you or email you with advice, a prescription or an appointment